Returns & Refunds
We want you to feel confident when shopping with Zenvy Home.
Return window
Return requests for eligible items must be submitted within 30 days of delivery.
Return condition
Items must be unused, in their original condition, and returned with the original packaging and included accessories where applicable. Items that are damaged through misuse, altered after delivery, or marked final sale may not be eligible for return.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us promptly with your order details and clear photos of the item and packaging so we can review the issue.
Refunds
Approved refunds are issued to the original payment method after the return is received and reviewed, where a return is required. Your bank or payment provider may need additional time to post the refund.
How to request a return
Contact us with your order number, the item you wish to return, and the reason for the request. We will provide the next steps if the item is eligible.