Frequently Asked Questions
How will I know my order was received?
After checkout, you will receive an order confirmation at the email address provided. Please review the order details and contact us promptly if anything needs to be corrected.
How long does order processing take?
Most orders are prepared for shipment within 1–3 business days. Processing can take longer during high-volume periods or when an item requires additional handling.
How do I track my order?
When tracking becomes available, we will send the tracking details by email. Carrier tracking may take a short time to update after the shipment is created.
Do you ship internationally?
Availability and delivery estimates depend on the destination and the products in your cart. Any applicable customs duties, taxes, or import charges are the buyer's responsibility unless stated otherwise at checkout.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help before the order enters fulfillment, but changes or cancellations cannot be guaranteed once processing has started.
What is your return policy?
Eligible unused items can be requested for return within 30 days of delivery. Please read our Returns & Refunds page for conditions and instructions.
What payment methods do you accept?
Available payment methods are shown securely at checkout. Options can vary by customer location and payment provider.